How to Get Help in Windows
Nicolae Bochis
September 27, 2022
5 min read
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If you ever have a
problem with your Windows computer
you can’t resolve with a restart, ask for help. But perhaps you don’t know who to ask or where to search. So in this article, you will learn how to get help in Windows.
Since Windows 3, Microsoft offered a downloadable program called WinHlp32.exe. But with
Windows 10 and 11
, Microsoft decided to move away from this program and have all the necessary support for their clients online—from a built-in Get Help app to using the F1 key within running applications or going directly to Microsoft Support websites. Let’s see some of the help options for Windows in detail.
Table of Contents
1. The Get Help App
This very convenient help application has been available since Windows 10. To find it on your computer, open the search menu and type
Get Help
. You can also click the start button, scroll through all the app shortcuts on the left side of the start menu, and find the
Get Help
manually.
When you launch this app, it will automatically connect you to a virtual help agent. You will need to type what you need help with, and the virtual agent will try to find all the available information and recommended solutions to that particular problem.
If you don’t know what the problem might be, the virtual agent won’t be able to help you. Instead, type
Talk to a human
for Microsoft support. This will connect you to a real person that works for Microsoft support. Then, click on
Talk to a Person
after you specify that the virtual assistant didn’t help you.
2. Contact the Support Agent
If you choose the
Talk to a Person
option in the Get Help app, Windows won’t automatically connect to a Microsoft agent. Instead, it will give a list of options for contacting support. Note that you have to be logged into your Microsoft account to be able to use this fea
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